If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.
Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.
Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.
Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.
Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.
Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.
Requires Initial Needs Assessment & Change Strategy
High performing organizations operate effectively from a planned vision, mission, culture, objectives, values & goals. Every system, process and function of the company must be integrated to these in order to support business success. We help you get strategic clarity on these elements and translate messaging throughout the organization that enables optimal focus, performance and profitability. Leadership, communication, training & planning are key to SUCCESS!
Mergers, acquisitions, growth & downsizing are common stages of organizational change but often attempted without hiring experts to provide roadmaps for success and avoid potential talent, customer and revenue loss. Failure stories abound! Avoid the risk. An investment in expert analysis and planning will produce payoffs and reduced potential for litigation, devaluation or loss of assets. We partner with you to manage change wisely and expedite improved results.
Every business should have a "Set Them up for Success" program
Organizational effectiveness in built on instantaneous communications between the internal and external constituents of your business. All incoming talent should have a consistent "on boarding" experience that relays important company information including the mission, business objectives, organizational values, policies, expectations as well as employee, client and stakeholder introductions. Let us help you design this critical program. Start off focused to stay motivated!
Every individual who works in your business should benefit from increasing their capacity to learn, grow and add value to their career prospects and to your enterprise. We live in a world of continual change. To increase your competitive success, development of employee talent is a critical investment with significant rewards to your bottom line, employee engagement, retention, promotion and operational effectiveness.
Knowledge transfer and skill building between professionals within an organization (like an internal internship), promote collaboration between functions, experiential learning, business and emotional intelligence, the ability to recruit from within, team building and leadership development benefits. And it's FREE! Create an internal employee improvement and candidate generation program for your business.
Maximize talent assets with clear objectives and continual feedback
The gap between employee and employer performance expectations is a primary challenge in the workplace today. Employees are motivated by clear goals, timely feedback and constructive coaching but managers often aren't good at providing these. We can help you create or improve a continual performance measurement system that is fair (legally defensible) and integrated with a motivating communication, reward, retention and promotion program that helps employees love working for you.
Improve the focus & results of events utilizing our professional skills
Increase the efficiency, clarity and productivity of events and communications including meetings, focus groups, panels, news interviews, videos, recognition programs, retreats, off-sites, team building, experiential learning, executive development, customer surveys, mystery shopping, public speaking and more. We assist with defining objectives, event design, script development, coaching and professional facilitation to maximize the ROI, strategic value and success for every type of program.
Promote employee satisfaction & effective communications
The "engagement" of your talent force requires a combination of their interest, excitement, participation and commitment to your organization and contribution to its goals and successes. Our expertise in organizational psychology will help you to create a culture and initiatives that generate the feelings and behaviors of organizational commitment. It is a powerful, low cost and intentional initiative that contributes HUGE value to your brand, client satisfaction, marketing and profitability.
This organizational challenge is a HOT TOPIC that businesses want to address NOW. For the first time in history, we have 5 generations working together in most organizations! Technology is developing so rapidly that Baby Boomers, Millenials, Gen X, Y & Z have diverse expectations, motivations, values, communication styles, work tools & reward desires. How do we manage work collaboration to reach company goals? We know how. Hire us to help!
It's important to improve these critical systems continually
Due to change, annual analysis of "jobs" is critical for fair and legally defensible hiring, compensation and performance management. Position descriptions should be re-evaluated, 'sized' and assigned pay bands based on factors including education, experience and skill levels. The knowledge and ability required to do a job/role are called 'competencies'. Jobs requiring greater competency are 'larger' and worth greater pay. We do and teach job analysis to ensure internal pay equity.
Hiring is a significant expense and making mistakes is very costly! Recruiting and screening strategies are critical for sourcing great talent. Parsing online resumes has little value. Innovative processes should generate candidate streams to fill positions at any time. Behavioral event interviewing and targeted reference checking are essential for recruitment success. Utilize our expertise to develop a customized system and create a high performance organization.
Save precious time and fill your management and executive positions using a recruiting expert. Talent acquisition is more complicated than most leaders and managers think. Candidates must possess critical competency requirements and have demonstrated experience doing all aspects of the defined job. In addition, their personal values must be aligned with those of your organization to realize a true "fit". Hire us to ensure that you employ the most qualified ones!
Improve the continual effectiveness of your call team
The goal of every call center is to maximize call effectiveness while minimizing call time. How this balancing act is achieved depends on why the call team exists. The goal of your call center may be to pitch something to sell and successfully convert callers to customers or it might be to resolve technical issues with existing clients. Employee training on your product or service, customer needs, call goals, courtesy, communication skills & closing are imperative for a successful operation!
We conduct analysis involving team members to clarify improvement needs and increase ownership of the process. Ratings of team member skills are done pre, during & post training to measure improvement. Can be combined with recordings & call metrics to identify improvement goals. We create custom scripts to critique & coach call team members to achieve optimal call courtesy, screening, information gathering/sharing, flow and resolution plus a performance improvement plan.
Only healthy employees can bring their best selves to work every day
Company leaders can aid their workforces through wellness education, illness prevention services, health insurance policies, counseling, individual accommodations and work schedules that offer adequate time off for employees to be refreshed. Our consultants can review your current healthcare offerings and recommend fresh initiatives to improve employees’ physical, mental & emotional health and wellbeing and needs for family care.
Offer add-on medical, dental, chiropractic, vision, pharmacy, supplement, health advocacy, counseling, imaging, testing and Teladoc coverage to your existing benefits at a low cost per family per month. Your employees will be EXCITED about a cost-effective package of services including real time video consults with Board certified doctors qualified to diagnose, treat & order prescriptions WITHOUT leaving work or home! It's a strategic VALUE for better health, less stress & higher productivity.
Stress causes illness, mistakes, communication issues and less productivity
Stress is a universal problem in America. Living with stress steals time, can cause serious health problems and depletes vital energy needed for productive pursuits. In workshops, we teach employees how to identify the greatest stressors in both their personal and work lives and how to use a variety of methods to reduce or resolve those stressors, better handle their stress response and seek appropriate treatment if needed.
In the workplace, stress can cause distraction and poor work results. Stress is felt in response to situations causing concern, confusion or anger and it doesn’t go away until the issues are resolved. We teach companies to identify and lessen organizational stress by improving leadership direction, creating streamlined processes, quickly fixing problems, removing productivity barriers and utilizing effective communications that eliminate employee concerns, confusion and distrust.
Clear communication is the most fundamental activity of any enterpise
We assist in the professional creation of internal and external communications including reports, briefs, employee notices, meeting agendas, job descriptions and organizational changes as well as collateral and materials for marketing, business development, customer education, press and news releases, product & service announcements, corporate communications and more. Hire us to coach speakers, trainers, facilitators, leaders & salespeople for greater success!
Innovative organizations are branding their internal communications and programs like Employee Health & Wellness, Professional Development, Reward & Benefits, Volunteer and Mentoring programs. This creates a unique identity and value perception among employees and is a valuable tool for recruiting. Let us help you develop enticing branded programs that reinforce your organizational mission, culture and values. Video is now an essential element for your website, Facebook & Linked In presence.
Reward strategies include pay equity analysis
Compensation programs can be infinitely creative but should ensure internal pay equity (amount of pay relative to "size" of position) in order to be perceived as fair and non-discriminatory. Having a system that is well constructed and managed is key to talent recruitment, employee motivation, loyalty and retention. Part and full-time base & incentive pay, commissions and creative bonuses can ensure your company attracts desirable talent and maximizes your compensation investment.
Any benefit that is perceived to improve an employee’s well being can contribute to greater focus, satisfaction, engagement, productivity, motivation, morale and loyalty. If you want to amp up your organization’s benefit offerings, we have MANY suggestions from the standard to the unique and awesome. Many are low cost or even free! All are designed to support better health, less stress, expanded learning, increased career options and more enjoyment for better work performance and life balance.
COLLABORATE * CREATE * CELEBRATE!
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